Privacy Policy

1. Who we are

Selecta ("we", "us", "our") is a customer outsourcing agency. This privacy policy explains how we collect, use and protect your personal data when you visit our website or use our services.

2. Data we collect

We may collect and process the following data:

• Contact information, name and email address submitted through our contact form.
• Usage data, pages visited, time spent on pages, browser type and device information collected through cookies.
• Technical data, IP address, browser type and version, time zone setting, operating system.

3. How we use your data

We use your personal data to:

• Respond to enquiries submitted through our contact form.
• Improve our website and services.
• Comply with legal obligations.

We do not sell your personal data to third parties.

4. Legal basis for processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data on the following bases:

• Consent, when you submit our contact form or accept cookies.
• Legitimate interest, to improve our services and website experience.
• Legal obligation, when required by law.

5. Cookies

Our website uses cookies to store your preferences (such as dark mode) and consent choices. We do not use third-party tracking or advertising cookies.

You can manage your cookie preferences through your browser settings or by using the cookie consent banner that appears when you first visit the site.

6. Data retention

We retain contact form submissions for as long as necessary to respond to your enquiry and for our records. Usage data collected via cookies is stored locally on your device.

7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing of your data.
• Request restriction of processing.
• Data portability.
• Withdraw consent at any time.

To exercise any of these rights, contact us through our contact page.

8. Data security

We take reasonable measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. Data submitted through our contact form is transmitted securely and stored in a protected database.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact

If you have questions about this privacy policy or your personal data, please reach out through our contact page.